Refund policy
Returns and Exchanges
All sales are final
Every Apex Hoodie is made to order for you rather than picked from existing stock. Because of that we do not accept returns or exchanges, including for sizing, fit, or change of mind.
Please take a moment with the size guide before you order. Measurements on the product page are taken flat across the garment, not around the body, and the fit is deliberately boxy and cropped. If you are between sizes or unsure, email community.apexathletics@gmail.com before you order and we will help you choose.
If something is wrong, that is on us
Final sale does not mean you carry the cost of our mistakes. Contact us if your order:
- arrives damaged or faulty
- is the wrong size or color
- is materially different from what is shown on the product page
Email community.apexathletics@gmail.com within 7 days of delivery with your order number and a photo. We will replace the item or refund you in full, and you will not pay return shipping.
Cancellations
Email us as soon as possible after ordering. If your hoodie has not entered production we can usually cancel it. Once production has started we cannot.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer law.
Questions
community.apexathletics@gmail.com. A person reads every message.